Telephone Us:
With our centralized Customer Contact Center, we can efficiently respond to customers' billing and service inquiries by phone -- the way most customers prefer. Using the best telecommunications technology available, we can provide the quality service our customers have come to expect.

To speak with one of our highly trained associates, call Columbia Gas of Virginia DirectLink at 1-800-543-8911 between 7 a.m. and 5:30 p.m., Monday through Friday.

The best time to reach us is during late morning or early afternoon, and the middle of the week. If you get a recording, we ask for your patience while we handle the needs of other customers. It won't be long before we are able to give you the same personalized attention.

We are closed on traditional holidays.

For 24-hour emergency service, call 1-800-544-5606.
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Write Us:

Customer service questions should be mailed to:
Columbia Gas of Virginia
Customer Contact Center
P.O. Box 910
Smithfield, Pa. 15478

Mail other inquiries to:
Columbia Gas of Virginia
1809 Coyote Drive
Chester, Va. 23836

Lost your Columbia Gas of Virginia bill and need the address?

Mail your payment to:
Columbia Gas of Virginia
PO Box 830005
Baltimore, Md. 21283
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Our DirectLink phone service allows you to perform many self-service functions by phone to get the answers you need whenever it's convenient to you, 24-hours a day, 7-days a week. Make billing and payment inquiries, submit meter reads, start, stop or transfer service, and much more, by calling 1-800-543-8911.

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