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Emergency Information

1-800-544-5606

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).


Emergency Contact
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Budget Plan
Budget Plan
Even out your monthly energy costs
Customer BenefitsFor customers who want a more consistent monthly energy bill. Budget Plan helps you to even out your energy costs into predictable monthly payments throughout the year.1
What you payEstimated monthly payments are based on projected weather conditions, usage and energy costs for the Budget Plan period.2
Term and Cost Inclusion12-months; Includes delivery and gas/commodity costs. Can cancel at any time; subject to paying balance due, if applicable.
Annual ReviewYes – an annual review will be conducted in May, regardless of when you started your Budget Plan year.2
Weather/Price ImpactsAn annual review will determine payment impacts as necessary based on actual weather conditions, usage and energy costs.2
FeesNo

 

1Budget Plan customers pay for all energy usage under the rates that are in effect over a 12-month period. Customers will have an annual review of actual billed amounts in May.

2Customers will pay the same monthly Budget Plan amount until the annual review in May. Customers are still billed monthly for their actual usage and the rates in effect each month but will only pay the set Budget Plan amount. During the annual review period, customers will be credited or charged the difference.

Enjoy predictable bills with our free Budget Plan

The Budget Plan program allows you to pay about the same amount each month. In May, an annual balance review of actual billed amounts will occur based on your actual usage, weather conditions, rates for service and delivery and energy costs.   

Sign in to enroll today 

Blue bar graph showing how monthly bills change for non-budget plan customers

 

Your bill without Budget Plan

The amount you pay will vary throughout the year as seasons and your usage changes. 

Blue bar graph charts showing the same monthly bills when on a budget plan

 

Your bill with Budget Plan

Your bill will be about the same each month.


 

How does the Budget Plan work?

You can enroll in the Budget Plan program at any time during the year. Your 12-month budget amount is calculated based on your annual usage and rate divided by 12 months, so your bill will be about the same each month. Your account will have an annual balance review every May. Customers are not eligible to enroll in a Budget Plan if there is currently a past due balance on the account.

Your budget amount is calculated based on:

  • Past 12 months of usage at your home or facility
  • Normal seasonal weather conditions
  • Current rates for service and delivery
  • Current and projected cost of energy
  • All Budget Plan accounts are reviewed in May and adjusted if necessary 
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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).