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Emergency Information

1-800-544-5606

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).

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We know there are times when it may be difficult for you to pay your bill. We offer a variety of payment options to help you get back on track.

Payment Assistance Available

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FALL IN LOVE WITH OUR PAYMENT OPTIONS
Payment Options Made for You and Your Love!

Everyone has unique needs and individual approaches to accomplishing tasks. That’s why we provide a bouquet of online payment options to suit your needs, making it easy and convenient for you to pay your bill. Simplify your life with a one-time payment, reduce risk with a bank payment, or set it and forget it with Autopay.
Payment Options
HELP WHEN YOU NEED IT MOST
Are you struggling to pay your energy bill?

If you are in a difficult financial situation, energy assistance programs and payment plans are available now. Find out if you qualify today.
ENERGY ASSISTANCE
ENROLL IN PAPERLESS TODAY
Postage has recently increased

Mailing your monthly payment back will now cost you more than $7 annually in postage. Wouldn’t you rather use that money to buy a friend a cup of coffee, a child an ice cream cone or your pet an extra bag of treats? AutoPay allows us to automatically withdraw your payment from your checking or savings account each month. No need to remember to make a payment. No need to buy stamps. More time and money to enjoy the little things.

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Moving? You have a million things to do.
START, STOP, OR MOVE YOUR SERVICE ONLINE 24/7.

- 24/7 Convenience
- No more calls to make

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Learn how to make your home more energy efficient
Home Energy Audit Program

Learn how simple changes can lead to energy savings in your home. Complete our free, online energy audit and you could receive a free energy efficiency kit with easy-to-install measures to help get you on the path to savings.
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Experience the savings
Visit the Online Store

Save money with special discounts from Columbia Gas and upgrade your home with instant rebates on energy-saving products such as smart thermostats and water-saving products. Take advantage of these unique deals at the Online Store.
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Simple. Convenient. Secure.

Download the Columbia Gas mobile app today!

Need help or looking for simple ways to manage your bill? We’re here for you.

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Income-eligible payment assistance programs

You may qualify for federal, state or local income-eligible payment assistance programs to help you pay your bill.

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Payment arrangements

We offer payment arrangements to help you if you are having trouble paying your bill.

Call us at 1-800-543-8911 to learn more.

See Payment Plans

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Get on our Budget Plan

This program allows you to pay about the same amount each month, and we calculate that number based on usage, weather and projected costs.

Sign In to Enroll Today

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Get billing and payment alerts

Enroll in billing and payment alerts to get updates about your bill. Subscribing is free, however your carrier may charge text messaging and data rates depending on your plan.

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).