Payment Plans
We offer payment arrangements to help you if you are having trouble paying your bill.
If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).
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Whether you’re settling into a new home or wrapping things up at your current one, managing your gas service is simple. Residential and small business customers can start, transfer, or stop service online in just a few steps.
Get Started Today
Pay your bill, track usage, manager accounts, start, stop, or move service, and more… all from the convenience of your iOS or Android mobile device.
Get Mobile
Please contact 811 at least 3 business days before digging or visit VA811.com before your project begins!
Learn More About 811
We offer payment arrangements to help you if you are having trouble paying your bill.
This program allows you to pay about the same amount each month, and we calculate that number based on usage, weather and projected costs.
Simply sign into your account. Enroll in billing and payment alerts to get updates about your bill. Subscribing is free, however your carrier may charge text messaging and data rates depending on your plan.
You may qualify for federal, state or local income-eligible payment assistance programs to help you pay your bill.
Have an emergency?
If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).