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StartStart service at a new locationWhat you'll need:
Name, SSN/TIN, Phone, Date Of Birth, and Email Address for the primary account holderDate to start serviceAddress where you will start service
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MoveTransfer your service to another location we serveWhat you'll need:
Current utility account number, Phone, SSN/TIN, and Date of BirthDates to stop service at the current address and start service at the new addressAddress where you will transfer service
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StopStop your service with us at your locationWhat you'll need:
Current utility account number, Name, Phone, SSN/TIN, and Date of Birth of primary account holderDate to stop serviceAddress where you will stop service and mailing address
Setting up service for a business account?
Visit our Business Support page to learn more.
Additional Resources
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Business SupportResources that help you grow your business.
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Energy EfficiencySave energy and reduce your bills with our tips and programs.
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Know your homeSimple safety tips and helpful reminders for your home.
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Landlord ServicesMaintain service at a rental property.
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New construction and renovationWhether you're converting, adding or removing a service line or an appliance, we can help.
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Set a service appointmentSend someone to my home or business to turn off service.
Need help?
Which browsers are best to start, stop or move online?
Providing a secure online start, stop, or move experience is important. We recommend using the latest versions of the free browsers linked below:
Thank you for your response.
How can I manage my account once I've established service?
It is as simple as visiting our website at https://www.columbiagasva.com to register your account. Once registered, there are many options available to help you manage your account. You will need account number, etc. to register.
Thank you for your response.
Will my current program enrollments transfer automatically to my new address?
Budget, AutoPay, and Alerts: Please register your account online to manage your enrollment status
Paperless: The self service option will guide you through enrollment at that time. You can also manage your enrollment status online
Payment plan and credit agreements: Yes, your current payment plans will transfer.
Choice: Your participation in our Customer Choice program will end when the service is canceled at this address. If you wish to participate in the Choice program at your new location, you will need to contact your supplier.
Thank you for your response.
How far in advance would I need to schedule my start, stop, or move service request?
At least one business day prior to your Start, Stop or Move date.
Thank you for your response.
Looking for additional support?
Download the Columbia Gas mobile app today!
